Energy Billing. The City of Galveston is rolling out a good and plan that is equitable deal with utility billing for customers that sustained pipeline harm causing water leaks throughout the freeze.

This policy adjusts customers’ bills in order to prevent expenses from usage excesses because of water line leakages.

Numerous town water clients experienced water line breaks because of freezing conditions a week ago. The town performed meter reads because it does each month throughout the week-end of February 20-21, plus the outcomes reveal the consequences regarding the temperatures that are freezing water use. The town received a lot more than 2,000 needs from water clients to do meter cutoffs and roughly 16,000 reports had a consumption that surpassed January’s amount.

The city will bill customers the lesser amount of their February and January bills to address the high number of accounts with excess usage. Clients whose February consumption ended up being add up to or significantly less than January will get a bill in line with the real February usage. Then the January amount will be billed if February usage exceeds January. For example, if a person’s January bill totaled $105, however the February usage totaled $190, the consumer could be billed $105. This may take into account extortionate usage brought on by water leakages.

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“Our IT, Utility Billing and Finance divisions have actually analyzed utility payment accounts and founded a policy that is fair make sure residents usually do not get astronomical bills because of water line leaks,” City Manager Brian Maxwell stated.

If a client, upon receiving their March and April bills, determines that an adjustment that is additional be warranted according to their documents for a drip that took place after February’s read, the consumer should contact energy Billing at

At the time of February first, 2016, energy payments online utilizing a credit or debit card are COMPLIMENTARY! The town has partnered having a new supplier and it is passing in those cost savings to you personally, our consumer.

In addition, the town now offers an automobile re re payment system where in actuality the quantity due is drafted immediately every month.

*Please note a $0.75 solution charge will undoubtedly be added and gathered by a alternative party processor for eCheck re payments.

City Providing Payment Plans for Past Due Accounts

Starting might 7 th , the town is going to be disconnecting water solution for clients that have a past due balance.

Galveston’s Utility Billing department is wanting to utilize residents that have dropped behind to their bills by offering re re payment plans before disconnecting solution. The holiday’s, and an unusually cold beginning of the year, the department stopped turning off water to customers’ homes or businesses who were delinquent last fall with Hurricane Harvey. They shall resume disconnections for non-payment start on might 7, 2018.

Clients trying to avoid high priced penalties and interruption of solutions ought to be involved in the re re payment plan system open to them. Signing up for this program that is penalty-free simple. Those who work in need for the relief can proceed with the actions below:

1. Call the energy Billing department at 409-797-3550 during normal company hours.

2. Make payment to start your enrollment into the system.

3. Set a payment arrangement up when it comes to staying stability.

The program will be accessible through May 4, 2018. Clients whom enroll are necessary to make each scheduled payments, on-time, without any extensions provided. a missed repayment while in the re re re payment arrangement will reinstate charges and void your enrollment.

To join up today with this gracious offer by the City’s utility billing department, please phone 409-797-3550. For lots more information,

New energy payment launching that is web-portal August

City of Galveston energy clients in August will dsicover a brand new utility payment web-portal whenever accessing their bills online.

The website that is new roll away on Monday, August 5, and provide extra and upgraded features for clients. These modifications consist of easy-to-view payment dates and re re payments due, and in-depth repayment records.

Clients with multiple reports will more be able to easily toggle between various properties and records. The upgrade that is new provides city the capability to deliver communications to clients through their online account. There will also be extra safety features when you look at the brand brand new design to safeguard customers.

Clients thinking about seeing the brand new web-portal may drop by the Utility Billing Department in the very very first flooring of City Hall at 823 25th Street.

Customers will perhaps not need certainly to alter their current logins for the web-portal that is new. If clients have never yet finalized in, they might develop a login by going to the “Pay our Water Bill” tab in the website of www.galvestontx.gov.

If clients have actually any queries concerning the utility that is new site, these are typically welcome to phone Utility Billing at 409-797-3550.